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Terms and Conditions

Cancellation and Refunds

Alexandrina Visitor Services (AVS)

Accommodation and Tour Bookings

Alexandrina Visitor Services (AVS) provides a booking service through the visitalexandrina.com website and two accredited Visitor Information Centres (located in Goolwa and Strathalbyn, South Australia).

When booking tours and accommodation through us, there are AVS specific terms and conditions.

Guest Cancellations and Rescheduling fees:

  • 30 days prior to travel – receive a full refund
  • 14-30 days prior to travel – pay 15% of total booking
  • Less than 14 days – pay 100% of total booking (no refund)

How to Cancel or Reschedule a booking:

In the case of cancellations or date changes, please contact AVS as soon as possible by calling 1300 466 592 or by email visit@alexandrina.com.au

AVS will always endeavour to negotiate the best outcome for you and the operator.

Operator Cancellations:

If AVS has taken a booking and the operator is unable to supply the Product, the operator must provide an alternative Product for you, the guest. Alternatively, you can elect for a full refund, which AVS will process promptly.

Once a sale has taken place, AVS accepts no responsibility for a cancellation or double booking by an operator.

Goolwa, Strathalbyn, Port Elliot, Middleton, Mount Compass, Clayton Bay, Milang, Currency Creek, Ashbourne, Langhorne Creek

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Address

4 Goolwa Terrace, Goolwa SA 5214

Phone

1300 466 592

Email

visit@alexandrina.com.au

Open Hours

Goolwa

 Visitor Centre
10am-4pm, 7 Days

Strathalbyn

 Visitor Centre 
10am-3pm, 7 Days

Closed

Good Friday, Christmas Day and Boxing Day

Visitor Information Centre Visit Alexandrina QTAB Quality Tourism Accredited Business

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